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CRM for call center – increase your conversion dramatically

How to develop own CRM to decrease expenses on contact center? How to raise the number of the leads to the company brought to real sale?

To estimate and improve the work of business division which interacts with clients (contact center, the call-center, managers on phone, etc.) try to digitize one’s activity. We will sort on an example.

The company makes a B2C-product and sells it through the network of dealers. Contacts of clients are registered in Excel and are transferred to dealers. According to the staff of the contact center, 95% of calls are processed. Only not answered calls belong to the raw addresses. But there are questions: whether such reporting suffices to estimate whether the contact center copes with the tasks? How operators provide service to clients? Whether they call back to those who couldn’t call? Whether are taped telephone conversation for the subsequent assessment of quality?

The professional call center CRM software is a key in the course of work with clients in your company. Use of CRM for call of the center allows solving 2 main objectives facing any company – increase in sales and growth of client base.
Simply, the principle of work of any CRM is based on the systematization of your clients and goods which you advance. Of course, money is only a unit of measure of the value of your product. But we speak about money to measure the degree of usefulness and demand for your product.
Customer Relationship Management System for call of the center as much as possible simplifies relationship with constants or the first time by the called clients. It allows getting the evident advantages – to form the base of contacts, uniform for the company, in the automatic mode and to use it for the adoption of reasonable decisions on production and marketing policy.
It also allows to simplify holding marketing actions and researches of the market and can provide marketing automation. The detailed information allows to carry out surveys among potentially interested clients that increases the reliability of the received result.

The Right Promotion with the Best Software

Do you feel that you are not joining enough recipients? Are your emails often marked as spam by mistake? Follow these tips and you can dramatically increase your efficiency and delivery rates.

Do not do a virus test on the hundreds of emails you send

This can slow you down significantly and may even prevent certain messages from being delivered. Disable your anti-virus when you send (or configure it so that it does not test the sent emails) and reactivate it when you’re done. The use of the Bulk mailing software is there also.

You are not a spammer, make sure your messages are not marked as spam

Today, most email servers have built-in spam filters; they are smart enough, but sometimes they are wrong and erase (or mark as spam and redirect the message to a “spam” folder) perfectly valid messages; this is a common problem with Hotmail and other popular free email services. If you feel that many of your messages are filtered and undelivered, here are some rules to avoid being considered a spammer by mistake:

Always include pure text: the “personal” email message, even if written in HTML format, always contains a version of the pure text content. If a pure text version is not present, most spam filters become suspicious. When you have finished editing your message, use the SendBlaster’s HTML Text button to automatically create pure text from HTML content.

Reduce your attachment: Attachments should only be used for small personal lists; if you publish a newsletter, upload your files to your website and use a link (your subscribers will be happier too).

Avoid using bad words: avoid the words you find in messages that flood your mailbox.

It’s better to use Smtp: Although the Direct Send mode is useful in many situations, nowadays many servers refuse direct deliveries in order to reduce spam. It’s best to use Smtp when you send to a large list of recipients.

Choose a good Smtp service for your newsletter: A good Smtp service is the key to speed of delivery. Although the majority of internet providers offer a free smtp service, this is usually not the right solution for sending a large amount of messages. If you want speed, consider subscribing to a dedicated Smtp service: using multiple simultaneous connections and a fast sever can significantly speed up your shipments, guarantee a better delivery rate, and can save you a lot of time and effort.

Of course this is a very important matter and that is why you will be getting the best result now. This is the perfect deal for you now and there comes the essential option now for you. Be sure in the term of choice.

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